Margin you keep
Price and terms
The most expensive leak, because this money was never owed to you — it was simply never asked for.
What it looks like
- Quotes built on last year's material costs, no escalation clause
- No deposit or milestone billing on multi-month jobs — you finance the build
- Change orders done on a handshake that never reach an invoice
- Extras and rework absorbed “to keep the customer happy”
Fixed, it looks like
Priced-in escalation, deposits and progress billing as the default, and a change-order path so short the shop floor actually uses it. Margin stops quietly subsidizing your customers.
